Shipping policy

Effective Date: 15th July 2026

Thank you for shopping with Jalax. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy before placing an order.

Order Processing

  • Orders are typically processed within 1 to 3 business days after successful payment.
  • Orders are processed only on business days (Monday to Saturday, excluding public holidays).
  • Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, where available.

Shipping Time

We strive to deliver all orders as quickly as possible. However, delivery times may vary depending on your location, courier service availability, and other external factors.

Please allow up to 2 weeks (14 business days) from the date of dispatch for your order to be delivered.

Most orders are delivered sooner, but delays may occasionally occur due to:

  • Remote delivery locations
  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier or logistics delays beyond our control

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any promotional offers such as free shipping will be clearly mentioned on the website.

Order Tracking

Once your order has been shipped, you will receive tracking information via email or SMS, if available, so you can monitor the progress of your delivery.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Jalax is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.

Delayed Deliveries

While we work with reliable courier partners, delivery timelines are estimates and cannot be guaranteed. Jalax shall not be held responsible for delays caused by courier companies, natural disasters, government restrictions, strikes, or other circumstances beyond our reasonable control.

Lost or Damaged Shipments

If your order arrives damaged or you believe your shipment has been lost in transit, please contact us as soon as possible with your order number. We will work with the courier partner to investigate the issue and provide an appropriate resolution where applicable.

Contact Us

For any shipping related questions, please contact us:

Email: jalax.the.store@gmail.com