Refund policy
Return & Refund Policy
Effective Date: 15th July 2026
At Jalax, we are committed to delivering premium quality products. Please read our Return & Refund Policy carefully before placing your order.
No Returns or Refunds
All purchases made through Jalax are final.
We do not accept returns, exchanges, or offer refunds for any products once an order has been delivered.
Please ensure you review the product details, specifications, and shipping information before completing your purchase.
Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact our support team within 48 hours of delivery with:
- Your order number
- Clear photos of the product
- Photos of the packaging
Our team will review the issue and, if found to be genuine, provide an appropriate resolution. This may include a replacement at our sole discretion.
Claims made after 48 hours of delivery may not be eligible for review.
Order Cancellation
Orders cannot be cancelled once they have been processed or shipped.
Contact Us
If you have any questions regarding this policy, please contact us:
Email: jalax.the.store@gmail.com
By placing an order with Jalax, you acknowledge that you have read and agreed to this Return & Refund Policy.