Privacy policy

Effective Date: 15th July 2026

At Jalax, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely by third party payment providers)
  • Order History

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referral Source
  • Cookies and Similar Technologies

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders
  • Deliver products and services
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations
  • Send promotional emails or marketing communications, where permitted by law

You may opt out of marketing communications at any time.

3. Payment Information

Payments are securely processed through trusted third party payment gateways.

Jalax does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.

4. Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Enhance shopping experience
  • Support advertising and marketing campaigns

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties, including:

  • Payment gateway providers
  • Shipping and logistics partners
  • Website hosting providers
  • Analytics providers
  • Marketing service providers
  • Government authorities or law enforcement agencies when required by law

These parties receive only the information necessary to perform their services.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Afterward, your information may be securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information, where legally permissible
  • Withdraw consent for marketing communications
  • Raise concerns regarding the processing of your information

To exercise these rights, please contact us using the details below.

9. Third Party Links

Our website may contain links to third party websites.

Jalax is not responsible for the privacy practices, policies, or content of external websites. We encourage users to review the privacy policies of any third party websites they visit.

10. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

Jalax reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this website. Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Jalax

Email: jalax.the.store@gmail.com

By using the Jalax website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.